Terms of Service

Effective date: June 8, 2026 · Last updated: June 8, 2026

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the inSpring TalentOS platform (the “Platform”), operated by inSpring LLC (“inSpring”, “we”, “us”, “our”). By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

Contact:

• Email: support@inspringcareers.com
• Mail: PO Box 810, 48 Waterfield Road, Winchester, MA 01890

2. The Platform

inSpring TalentOS connects candidates, universities, training institutions, and employers on a single platform. The Platform provides tools for education tracking, credential management, work authorization compliance, communication, and career placement. We may add, modify, or discontinue features at any time with reasonable notice.

3. Eligibility

You must be at least 18 years old to use the Platform. By registering, you represent that you meet this requirement and that the information you provide is accurate and complete.

4. Account responsibilities

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at support@inspringcareers.com if you suspect unauthorized access to your account.
• We may suspend or terminate accounts that violate these Terms or that show signs of unauthorized access.

5. Acceptable use

You agree not to:

• Use the Platform for any unlawful purpose
• Upload false, misleading, or fraudulent documents or information
• Impersonate another person or misrepresent your affiliation
• Attempt to gain unauthorized access to any part of the Platform, other accounts, or connected systems
• Interfere with or disrupt the Platform’s infrastructure
• Scrape, crawl, or use automated means to access the Platform without our written permission
• Use the Platform to harass, threaten, or discriminate against any person
• Reverse-engineer, decompile, or disassemble any part of the Platform

We reserve the right to suspend or terminate access for violations of this section.

6. User content

“User Content” means any documents, messages, profile information, or other materials you upload or submit to the Platform.

• You retain ownership of your User Content.
• By uploading User Content, you grant inSpring a non-exclusive, worldwide, royalty-free license to use, store, process, and display your User Content solely to operate and improve the Platform and provide services to you.
• You represent that you have the right to upload any content you submit, and that it does not violate any third party’s rights.
• We may remove User Content that violates these Terms or applicable law.

7. Employer, school, and recruiter responsibilities

If you use the Platform as an employer, school, training institution, or recruiter:

• You agree to use candidate information only for legitimate hiring, education, or placement purposes.
• You will not share candidate information with unauthorized third parties.
• You will comply with all applicable employment, education, and immigration laws.
• You are responsible for the accuracy of job listings, program descriptions, and other content you provide.

8. Payments and refunds

• Certain features or services on the Platform may require payment. Payments are processed securely through Stripe.
• All fees are stated at the time of purchase. You agree to pay all fees associated with your use of paid features.
• Refund eligibility is determined on a case-by-case basis. To request a refund, contact support@inspringcareers.com within 30 days of purchase.
• We reserve the right to change pricing with 30 days’ advance notice.

9. AI features

The Platform uses Anthropic’s Claude API for certain features, including resume parsing and administrative reporting. By using these features:

• You acknowledge that limited data (as described in our Privacy Policy, Section 5) is sent to Anthropic for processing.
• Resume parsing requires your explicit consent via an on-screen checkbox before any data is transmitted.
• AI-generated outputs are provided as-is and should be reviewed for accuracy. inSpring is not responsible for errors in AI-generated content.

10. Intellectual property

• The Platform, including its design, code, features, and branding, is owned by inSpring LLC and protected by intellectual property laws.
• “inSpring” and “inSpring TalentOS” are trademarks of inSpring LLC.
• You may not use our trademarks without prior written permission.
• These Terms do not grant you any rights to our intellectual property beyond the limited license to use the Platform as intended.

11. Privacy

Your use of the Platform is also governed by our Privacy Policy and Data Retention Policy, which are incorporated into these Terms by reference.

12. Third-party services

The Platform integrates with third-party services (Stripe, Resend, Twilio, etc.). Your use of those services is subject to their own terms and policies. We are not responsible for the practices of third-party providers.

13. Disclaimers

The Platform is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

• We do not guarantee that the Platform will be uninterrupted, error-free, or secure at all times.
• We do not provide legal, immigration, or employment advice. The Platform is a tool to facilitate connections and manage processes — users should consult qualified professionals for legal or regulatory guidance.
• We do not guarantee employment, admission, or visa approval for any candidate.

14. Limitation of liability

To the maximum extent permitted by law, inSpring LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, use, or goodwill, arising out of or related to your use of the Platform.

Our total liability for any claim arising from these Terms or your use of the Platform shall not exceed the amount you have paid to inSpring in the twelve (12) months preceding the claim, or one hundred dollars ($100), whichever is greater.

15. Indemnification

You agree to indemnify and hold harmless inSpring LLC, its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of any third party’s rights
• User Content you upload or submit

16. Termination

• You may close your account at any time by contacting support@inspringcareers.com or using the account deletion feature in the Platform.
• We may suspend or terminate your account at any time for violation of these Terms, with or without notice.
• Upon termination, your right to use the Platform ceases. Data deletion follows our Data Retention Policy.

17. Governing law and disputes

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Any dispute arising from these Terms or your use of the Platform shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall take place in Boston, Massachusetts. Each party bears its own costs; the arbitrator may award reasonable attorneys’ fees to the prevailing party.

You agree to resolve disputes individually and waive any right to participate in a class action or class arbitration.

Nothing in this section prevents either party from seeking injunctive relief in a court of competent jurisdiction.

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.

19. Entire agreement

These Terms, together with the Privacy Policy and Data Retention Policy, constitute the entire agreement between you and inSpring LLC regarding your use of the Platform. They supersede all prior agreements and understandings.

20. Changes to these Terms

We may update these Terms as the Platform evolves. Material changes will be communicated by email at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.